Problems importing models
New to Arkio so apologies if I've missed this being previously discussed. I created a model using Scaniverse on ios and I can send to Arkio, I can see the model in the library but no matter what I do the model won't be placed in the scene. I can double click, drag, tap with two fingers, etc. So then I emailed myself the model, opened Arkio on a PC which has a Plus license, put the model in the correct folder and I can see it, but when I click on the 3D circle that is the scaniverse model, the "folder" opens only for about 2 seconds, not enough time to click on place as an object, also if I move the mouse during those 2 seconds the folder closes. Similarly on that page the refresh button does nothing. I similarly cannot add any of the example models from the PC or iOS. I can click on them, drag them, double click but nothing happens. Any ideas what I'm doing wrong?
For the benefit of others wondering about the same, the issue was the user scale vs. the size of the LiDAR scan. When starting Arkio you are at 1:200 scale typically, which means that if you place a small 3D model on the table you won't see it. Teleporting to the ground or scaling yourself until you reach smaller scales before placing a model on the ground will show the placed model correctly.Comment actions
Hi Margaret Kalacska, thanks for getting in touch. Once you export the scan to Arkio from Scaniverse using the Arkio export feature then the scan should appear in the create/import panel in Arkio on iOS. To place it you select it and then select e.g. Place as object, then you can place it in the scene by tapping where you want to place it and even share the scan in a meeting with other devices.
As it sounds like this workflow is broken for you it would be very helpful if you could email us the scan file itself if possible to firstname.lastname@example.org as well as info about what iOS device you're using so we can help you out. Hope to hear from you soon!
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