VR Controllers Not Recognized

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Mark Rainville

• January 15, 2020 19:07

the program loads and loads into the headset, although only the size, recenter and screen options are available. the mouse works, but my main interest is to use this in VR.

 

Hardware: HTC Vive Pro

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  Mark Rainville

  • January 15, 2020 20:33

  ok, uninstall of software and reinstall allowed the functionality.

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  Johan Hanegraaf

  • January 16, 2020 03:06

  Hi Mark, Great to hear a reinstall of the software fixed the issue. What you were seeing on the PC screen was our PC spectator tools for local collaboration with a VR user so it sounds like your Steam VR worked but did not start completely with the VR controllers recognized. There are a couple of steps you can take to troubleshoot problems with Steam VR:

  - Close and restart all Steam and VR related applications on your PC

  - Validate if the VR headset/controllers are working correctly for other applications/games

  - Setup a VR play area/boundary

  - Reconnect the headset to other USB ports

  - Restart the PC

  - Reinstall Steam VR / Arkio

  Hope this helps! Let us know if you are experiencing issues with your VR headset and Arkio.

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