VR Controllers Not Recognized



  • Mark Rainville

    ok, uninstall of software and reinstall allowed the functionality.

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  • Johan Hanegraaf

    Hi Mark, Great to hear a reinstall of the software fixed the issue. What you were seeing on the PC screen was our PC spectator tools for local collaboration with a VR user so it sounds like your Steam VR worked but did not start completely with the VR controllers recognized. There are a couple of steps you can take to troubleshoot problems with Steam VR:

    - Close and restart all Steam and VR related applications on your PC

    - Validate if the VR headset/controllers are working correctly for other applications/games

    - Setup a VR play area/boundary

    - Reconnect the headset to other USB ports

    - Restart the PC

    - Reinstall Steam VR / Arkio

    Hope this helps! Let us know if you are experiencing issues with your VR headset and Arkio.

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