Several things could prevent Arkio from connecting to the outside world or receiving data from online connected services or other Arkio clients.
Please use the following steps to troubleshoot your network and device that might prevent Arkio from using features that require an internet connection like our meetings, resource sharing, license server, and maps.
1. Make sure you are using the latest version of Arkio
With every update, we add new functionality on the network side of Arkio, you might be using an older version that does not allow you to join newer versions. You can check the latest version under your settings panel in Arkio.
2. Make sure your devices have a stable internet connection
Check if your device can access the internet, and use https://www.speedtest.net/ to see if you have a stable connection. In some cases, your organization might require your device to have special network permissions to let applications like Arkio communicate to the internet.
3. Try connecting your device via another Wifi network
It could be that the Wifi network you connected to does not have a stable signal to your device. If you have another network nearby you can try this instead or use your phone's internet as a hotspot to connect your device to an Arkio meeting.
4. Use Arkio on your mobile phone
To see if your current device has issues you can validate if Arkio is able to connect to a meeting on your personal smartphone using the iOS or Android version of Arkio and the cellular data on your phone (4G or 5G)
5. Contact your IT department
After trying the previous steps you will have a better understanding of whether your issue is device or network-related. In some cases, it might be an organization network or firewall settings that prevents Arkio from communicating to the outside world
Technical network details
Arkio uses WebSocket Secure for encrypted collaboration and voice channels between Arkio clients. Please make sure WSS traffic over port 443 can pass through your firewall/router for Arkio meeting to work correctly. If WSS via port 443 is not accessible the following TCP ports will be used 4533, 4530, 4531.
The following FQDN addresses need to be accessible for Arkio's online feature to work correctly:
arkio.is
ns.photonindustries.io
s3.us-east-2.amazonaws.com
users.licensespring.com
api.mixpanel.com
api.mapbox.com
If you experience issues with online features in Arkio you can get in touch with us at support@arkio.is
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