Can't join or host a multi-user meeting

There could be several things preventing Arkio from making a connection to the outside world or receiving data from another Arkio session.

Please use the following steps to troubleshoot what settings in your network or device might cause Arkio not to be able to host/join a meeting.

1. Make sure you are using the latest version of Arkio

With every update, we add new functionality on the network side of Arkio, you might be using an older version that does not allow you to join newer versions. You can check the latest version under your settings panel in Arkio.

2. Make sure your devices have a stable internet connection

Check if your device can access the internet, and use https://www.speedtest.net/ to see if you have a stable connection.  In some cases, your organization might require your device to have special network permissions to let applications like Arkio communicate to the internet.

3. Try connecting your device via another Wifi network 

It could be that the Wifi network you connected to does not have a stable signal to your device. If you have another network nearby you can try this instead or use your phone's internet as a hotspot to connect your device to an Arkio meeting.

4. Use Arkio on your mobile phone

To see if your current device has issues you can validate if Arkio is able to connect to a meeting on your personal smartphone using the iOS or Android version of Arkio and the cellular data on your phone (4G or 5G) 

5. Contact your IT department

After trying the previous steps you will have a better understanding of whether your issue is device or network related. In some cases, it might be an organization network or firewall settings that prevent Arkio from communicating.

Arkio uses WebSocket Secure for encrypted collaboration and voice channels between Arkio clients. For your Arkio meetings to work just make sure WSS traffic over port 443 can pass through your firewall. If WSS via port 443 is not accessible the following TCP ports will be used 4533, 4530, 4531.

Arkio also uses outbound connections for some of our other services like the map tool to work. If you experience issues with online features in Arkio you can get in touch with us at support@arkio.is