Arkio does not start correcty in PC VR

General Troubleshooting

When Arkio does not start up correctly in VR on Windows it's often due to the headset not being properly detected on your system. Please follow these steps to make sure it can start correctly in VR mode with our supported VR hardware.

1. Make sure the headset is connected and turned on

2. Reboot your system and device software (Quest link, SteamVR, WindowsMR) and make sure only a single instance of your VR driver software is running

3. Make sure the headset is detected and works correctly for other VR applications

4. If you suspect issues with your system settings due to previous headset installations you can run Arkio from the Meta PC VR store to only use Meta drivers. Or run Arkio from Steam to only use SteamVR drivers. If Arkio starts correctly in VR on those stores you likely have an issue with your system's older headset drivers or OpenXR settings.

5. Running Arkio from our Windows installer will look for your OpenXR settings to start Arkio in the correct headset.  Confirm your PC's default OpenXR runtime is set to your main headset. A notification should show in the Meta Quest Link or SteamVR app that helps you set this correctly. You can set this manually by going to Meta Quest Link > Settings > General 

6. Sometimes the default OpenXR runtime on your system was altered by other headset installations. Disabling or removing no longer used runtimes and drivers can help make it easier for Arkio to start the correct headset.

7. Sometimes previous headset installations have changed your system settings and manually restoring your OpenXR settings might be needed. There are also tools to help you switch between your OpenXR runtime settings if you have many headsets connected to your system.

If you are still experiencing VR startup problems after trying these steps you can contact us to see if we can help you fix the issue.