Arkio can have trouble loading scenes that are broken, old, or simply too large for your device. You can manually backup, rename, and restore your saved Arkio scenes by finding the .arkio files on the device. These .arkio files can also be shared between devices if you want to share a model without live Arkio meetings and you can also use Arkio's scene history mode to restore backups that are made every 2 minutes.
If you have an issue with your imported resources in Arkio (the 3D models and images you loaded into your Arkio scene) you can best clear your temporary resource-cache to reprocess all your imported files.
You can find the .arkio saved scene files in the following user directories on each device:
PC
Saved options of your Arkio scenes are stored in your documents folder. If you are experiencing problems with opening Arkio it might help to delete the most recent saved files here:
%userprofile%\Documents\Arkio\UserModels
Mac
When experiencing problems opening Arkio scenes it can help to delete the most recent saved files here. In Mac your files are stored in a hidden system directory ~\Library You can find this folder by searching for "Arkio" in Finder or using Finder > Go > Go to folder ~\Library
~\Library\Containers\is.arkio.arkio\Data\Documents\Arkio\UserModels
To fully reset Arkio without recovering your saved files you can simply remove the Arkio app and install it again.
Meta Quest
When you have problems opening an Arkio scene you can backup/delete the latest save files from the following directories. To access your files on your Quest you need a USB cable connected to your PC/Mac and Quest headset that has developer mode Enabled
\Internal shared storage\Android\data\is.arkio.arkio\files\Arkio\UserModels
To fully reset Arkio without recovering your saved files you can simply remove the Arkio app and install it again.
iOS and Android
When you have problems opening an Arkio scene you can backup/delete the latest save files from:
Files\Arkio\Arkio\UserModels
To fully reset Arkio without recovering your saved files you can simply remove the Arkio app and install it again.
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